Customer Service

Customer Service

Shipping & Delivery

Kurious Kitty ships via UPS and USPS to the continental U.S. Please contact us if you are in North America and would like a quote on shipping for the item(s) you would like to order. We typically ship within 3-5 business days from date of order and will contact you if your order will take longer for processing.

Privacy & Security

We take your privacy and security very seriously. We will never sell any customer information to anyone and we do not utilize a saved credit card feature to offer our customers the highest levels of protection. If you would like to contact us to suggest any additional security features please feel free to give us a call or send an email!

Returns & Replacements

We hope you love the products that you order for your fur babies, but if you receive a defective product, or the wrong product, please contact us immediately and we will be happy to replace the item(s) and send you a return label for the item you do not want/was incorrect. If you order an item that is customized we can only accept return/exchanges on defective products. Contact us via email at or call us during normal business hours 858-386-0832 PST.


We try to make ordering as quick and easy as possible in our web store, but if you ever have any questions or would like to place your order over the phone please call us at 858-386-0832 during normal business hours, or leave a message and we will return your call.

Payment, Pricing & Promotions

Payment is due at the time of order. Kurious Kitty will always adhear to manufacturer’s minimum advertised pricing and we strive to offer the most quality products at the best prices. Pricing and promotions are subject to change at any time. Sign up for our newsletter to receive notifaction of specials and promotions.

Viewing Orders

Viewing orders is easy when you create an account with our webstore! Simply log in to your account and go to your account dashboard. If you ever need a copy of an order sent to you via email please send a request with the following information to : name, email address on the order, telephone number, order number, product(s) ordered.

Updating Account Information

When you create an account at you have full control over your account information, including updating your address and teleohone number. If you ever have questions or would like help updating your account information please send us an email and we will be happy to make any changes you need.